What problem does the Ericsson Finance Management system solve?

 

What’s something you're really proud of in the product today—and something you wish were better?

 

What are the efforts you do you ensure that the Ericsson Finance Management system’s average daily usage stays up?

 

Are there opportunities to work on AI/ML for the product?

 

What would be the short-term and long term goal for this role?

 

If I joined tomorrow, what’s the first area you’d want me to dig into?

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What are the current CX initiatives happening now in Ericsson? What type of CX is being employed in this initiative?

What are the key outcomes you’re hoping the CX Lead will drive this year?

How do you define success for customer experience initiatives?

How mature would you say the current design thinking or CX practice is within the product org?

How do you handle localization? in terms of local legislation, tradition or even superstition?

From your perspective as Head of Product, what’s been the most rewarding part of improving CX here so far?

What are the next steps in the process and when might I expect to hear back?

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Role & Expectations

• What would success look like in this role after 6 to 12 months?

• What are the key outcomes you’re hoping the CX Lead will drive this year?

• What prompted the creation or hiring for this role now?

 

Team & Organizational Fit

• How does the CX Lead fit into the larger product and business organization?

• How would you describe the team culture and your leadership style?

• How does your team balance autonomy with alignment across functions and geographies?

 

Strategy & Maturity

• How mature is the CX discipline within the organization today?

• What are the biggest CX opportunities you see in Ericsson’s product strategy right now?

• How do you envision the evolution of the CX function in the next couple of years?

 

Process & Support

• What tools, systems, or resources are already in place to support CX initiatives?

• How are cross-functional CX efforts typically initiated and supported across the company?

 

Recruitment & Timing

• With the summer holiday period approaching, will the recruitment timeline be affected?

• What are the next steps in the process and when might I expect to hear back?

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Collaboration & Alignment

1. How do product and CX currently collaborate here?

   This shows you're already thinking about breaking silos and building trust.

2. Where do you see the biggest opportunities for CX to support product strategy?

3. How do you currently gather and prioritize user feedback in your product roadmap?

   Opens the door to talk about how you can enhance or optimize that process.

 

Vision & Strategy

1. What does great customer experience look like for your team in the next 12–18 months?

2. What are the biggest CX-related challenges the product team is facing today?

3. How do you define success for customer experience initiatives?

   Helps you align on metrics, outcomes, and impact.

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 Tools, Process, and Team

1. Are there existing frameworks or tools the team uses for journey mapping, prototyping, or service design?

2. How mature would you say the current design thinking or CX practice is within the product org?

3. What does the current CX/design team structure look like—and how does this role interact with other leads or ICs?

 

Opportunities for Impact

1. Is there an upcoming product launch or initiative where you see CX playing a key role from the start?

2. What would you want to see from someone in this role in their first 90 days?

This gives you insight into expectations and lets you show you’re ready to deliver.

 

Optional: Personal Insight

1. From your perspective as Head of Product, what’s been the most rewarding part of improving CX here so far?