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RESEARCH
DO YOU KNOW GTO?
UI/UX/Service/CX/Thinking
Head of UX
QUESTIONS
My Questions
INTERVIEWER (techical)
Ensuring user needs are represented
Balance business goals user needs?
FEEDBACK AND CRITICISM?
Accesibility
(personal)
Leadership style
Strength
Approach/Process to improving CX
Measuring the impact of UX (Q+Q)
Collab with diff departments
Short-term priorities
Personal Example improved of UX
Influencing the product roadmap via UX?
Mapping the end-to-end journey
My Day to day tasks/Work Process
Weakness
Salary Expectations
Tell me about yourself
Discovery process/Research
Immediate goals (6-12months)
Conflicts
Why should we hire you?
Time management and stress
Mistakes/5 years from now
Questions
Head of Product, CX Dir or People Manager)
PM or Product Owners
YOUR (CX) DESIGN PROCESS
Give an example of good CX
Joining Ericsson again
Success for CX in Fintech?
CX contribute to revenue success?
CX DEFINITION AS A CX LEAD
KINDS OF CX
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